Customer Ratings & Reviews for Ten Eyck Group
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I cannot express just how happy I am with the service that Jayne G provided me. She took the time to explain my new policy thoroughly and managed to also save me almost $250/yr while actually doubling my liability coverages in the process. Increase my peace of mind while saving money, who doesn't want that? Thank you Ten Eyck Group and more specifically Jayne G for this excellent service. I look forward to a long partnership of excellent service in our future.
Erik Giannini, Chesnee, , SC
I have numerous policies through Ten Eyck. I couldn’t be happier with my experiences there. Lisa Pouchak and Mike Wright have been amazing to work with. Any questions I have are answered quickly, efficiently, and most importantly in a way in which I understand. It is important to me to have all my policies in 1 place and with Ten Eyck, ive found that place. Im very happy with Ten Eyck.
Mike Sheridan, Albany NY, AL
Great customer service. Always kind and always willing to help the customer.
Greg Davis, Watervliet, NY
We are new clients of the Ten Eyck Group and we are very pleased with the service thus far. Diana DeFillipis has been very responsive to our needs for both automobile and house insurance and presented us with the best company and premiums to meet those needs. Shortly after signing our new automobile policy, we had a small accident with one of our cars. Nancy Jeram handles claims and she made the process painless by initiating the filing of the claim and responsibly following up with the process along the way. We are very pleased with both these managers and would highly recommend the Ten Eyck Group.
Inman and Roxane McPeters, Albany, NY
As always, Ten Eyck provided exceptional service!
Mark, Latham, NY
Lisa Pouchak is the best. Great company to deal with.
Joy L Tallmadge, Latham, NY
A big Thank you to Kristi H. for always helping me with my billing. She is always pleasant and helpful.
Lisa, Niskayuna, NY
My experience with Ten Eyck and working with Tina Dockal has been wonderful. She is always quick to respond and has all the right answers. Thank you Tina.
Cathy Harrington, Delmar, NY
We have been with Ten Eyck for many years and they have always been right there to assist with any task we need. Great job.
Cathy Harrington, Delmar, NY
I have been a very satisfied customer of the Ten Eyck Insurance group. Tina Dockal is very friendly and always professional. Tina goes above and beyond to be helpful for all of my Insurance needs. I would recommend the Ten Eyck Insurance group to anyone.
Cristina Kern, Santa Barbara, CA
My company has had insurance with the Ten Eyck Group for many years now, but recently had an insurance problem with a large tractor we purchased from a local dealer. Ms Tina Dockal went out of her way over a period of time to work out several issues with this company and to insure that we had not only good insurance coverage on our tractor purchase but also didn't have any double coverage. Tina is a professional in many ways and it shows every time we deal with her. Thank you Tina and Ten Eyck.
Randall Coon, Berne, NY
I have been working with Jayne Gianinni at Ten Eyck Group for a very long time. I have no worries with Jayne.... who is always on the ball and does her job well. Always a pleasure speaking with Jayne and with that said Ten Eyck Group is my go to and will be for many years to come.
Deirdre, NY, AL
I am delighted to be a client of Ten Eyck.
Mr Baldwin, Albany, NY, AL
Always there to assist with questions. Thank you.
Connie Hughes, Albany, New York, AL
I have been a very satisfied customer of the Ten Eyck Insurance group for many years and I wouldn’t go anywhere else for my Insurance. Jayne Giannini is very friendly and always professional. Jayne goes above and beyond to be helpful to all of my Insurance needs. I would recommend the Ten Eyck Insurance group to anyone.
lorraine zwosta, West Babylon, new york, AL
Our non-profit organization has worked with Ten Eyck Group for over ten years. We have consistently received excellent service and support. As our organization has expanded, the Ten Eyck team has been there to assist with insurance coverage issues and options for special concerns, providing sound advice, solid customer service, and attention to specific needs. Tina, April and other staff members have been friendly, knowledgeable, and always professional.
Theresa Schweser, Arlington, VA
I have been a satisfied customer of Ten Eyck Group for years and would not go anywhere else for my insurance needs. Chris, Lisa, and the entire staff go out of their way to address your needs. On a recent claim, they guided me every step of the way to process my claim in a timely manner. In my book, they are #1.
Sandy McDonald, Cohoes, NY
Lisa Pouchak has been so very helpful in answering all of my insurance needs. She always goes above and beyond to not only get the help I need but to make the process as easy and comforting a it can be when looking for help.
Michael McDonald, Troy, NY
Diana DeFilippis was very helpful to me as a new client. She was thorough and answered all my questions. She was great to work with.
Diane S. W., Voorheesville , NY
Diana DeFillippis just reviewed our policies with us and she is INCREDIBLE! She understood all the various elements, compared them with last year's policy, and answered all our questions thoroughly, patiently and kindly. We think the world of her!
Jim and Sandy Stevenson, Loudonville, NY
I recently became a new client of the Ten Eyck Group. I would like to thank Diana De Filippis for her outstanding professionalism and help obtaining a complete package for our auto, home and rental insurance. The rates were reasonable and she follows up to ensure all of our questions or concerns are answered.
Patti Anderson, Albany, NY
I just recently became part of the Ten Eyck Group family, but I have received top-notch service since the beginning . Just recently we purchased a home and were in need of a new homeowners policy. In a time that was already stressful Diana DeFilippis just took that burden away. Anytime we have any questions or concerns there’s always someone available to answer them, which let’s be honest doesn’t happen very often these days. I feel like as a business they’re not just out to make another dollar and that they truly care about what’s the best for their customers and their needs. Thank you!
Tasha Hildreth, Camillus, NY
Tina and the entire Ten Eyck team are amazing. Not only do they always provide top quality service, but they do so promptly and professionally. They are very knowledgeable, always willing and ready to answer any questions we have, and just an all around pleasure to work with. I would absolutely recommend the Ten Eyck Group!
Nicole, Horseheads, NY
Greg, Tina, and Ann Marie are outstanding. Whenever changes are needed, certificates, or overall questions they are timely and very informative.
Rick Slish, Selkirk, Ny, NY
Thank you to the Ten Eyck Group for over 5 years of excellent service. I wouldn't trust anyone else with my insurance needs.
Kristi, Colonie, NY
I have been very pleased with everyone at Ten Eyck for my insurance. I recently added a new vehicle to my policy and Kristi Houlihan was extremely helpful and willing to provide different scenarios as to what was the best choice for my insurance. Thank you and you have a great team!
DONALD DRAZAN, HANNACROIX, NY
The customer service we receive from the Ten Eyck Group is unmatchable. In addition to being very friendly, the entire staff at Ten Eyck works together to answer our questions, solve our problems, etc as quickly as possible. They are a one-stop shop for insurance needs and extremely knowledgeable across all of the bases. We have been customers for years and have never been disappointed.
Lyndsay Pickel, Palatine Bridge, NY
I have been a client of Ten Eyck for over 15 years for my personal insurance for home and auto. Over that period Ten Eyck has handled my insurance in a professional manner getting me the proper coverage, reasonable premiums and fast claim service. Recently I recommended Ten Eyck as the Broker of Record for our Homeowner's Association. Ten Eyck quickly evaluated our commercial property, D&O, liability and workers Comp coverage and recommended an insurance package that filled critical gaps, improved our coverage with reputable carriers and all for very little increase in our premium. The Ten Eyck team on our account is top notch (and includes the President of the firm) and provided the quality service that I have come to expect from them. If there were "six stars" I would rank them there! I would highly recommend them for all of your insurance needs!!!
Steve Myers, Guilderland, NY
We have been with the Ten Eyck Group for over 10 years and have had nothing but amazing service. Any time we have had a question, needed to add insurance or make a claim, everyone in Ten Eyck is attentive, prompt, professional and simply a pleasure to work with. I give everyone at Ten Eyck, and especially our representative Jayne Giannini, FIVE stars. Jayne is always on top of our needs and just a pleasure to work with! Again, you cannot go wrong with Jayne or the Ten Eyck group.
Maureen DeRosa, Slingerlands, NY
So happy I switched to Ten Eyck Group a couple years ago and wished I had done it sooner! I have better insurance and pay less for both car and homeowners. Dennis Northrup and Nancy Jeram have been great to work with, very responsive and helpful with all my questions, especially after a collision I was recently involved in. Nancy tracked down the other driver’s insurance company and got me all set to have the repairs done.
Lisa, Voorheesville,NY, AL
I am a first time home buyer that knew very little about homeowner's insurance. I reached out to Ten Eyck for assistance and was lucky enough to be put in contact with Zak who made the process easy and painless. I will be using Ten Eyck for all future insurance needs!
Ben, Troy, NY
Outstanding service; thank you Nancy. I had an insurance claim for a broken windshield that I thought would be an easy claim. Not so. The insurance company took the position that I must go to a 3rd party vendor for replacement. I have a brand new 2019 X5 BMW. By going to the 3rd party vendor, rather than an authorized dealer, it would have voided my manufacturers warranty on the new vehicle; a huge sacrifice. I have full glass coverage on my insurance policy. The insurance company took the position that they would only reimburse me for approximately one third the actual cost for BMW parts and labor to be used with the labor done by an authorized dealer. Nancy promptly contacted the insurance company and after several follow-ups she had with the insurance company and with me, I received a 100% refund approximately 7 weeks after the claim was reported. I was so impressed with the thorough follow-up that Nancy continued to have with me. The reimbursement check was finally overnighted to me. Thank you Nancy for a job well done! I find you to be an outstanding representative of Ten Eyck ....an agency that I have put my faith in for decades.
Bob; Albany NY
Bob, Albany, NY
Jayne is a very knowledgeable and efficient insurance professional. She was very responsive to all of our questions, and really helpful with suggestions. Thanks Jayne
Kara, Saratoga Springs, NY
We have worked with Jayne Giannini for many years now and the service she provides is outstanding. She is very quick to respond to questions and always helpful. We recommend her to everybody who asks us about car or homeowners' insurance!
Rob DuBoff, Saratoga Springs, NY
Jayne Giannini was my contact for placing unique coverage for a vehicle I have. She was a consummate professional, very responsive, courteous and patient with my questions as I worked through the application. She was very accommodating, making the process easy and straight forward. Excellent, excellent customer service. As a business owner myself with multiple employees, I appreciate and respect the level of service that Jayne provided. It is the kind of service we strive to provide to our clients. Again, many thanks to Jayne for how she handled my request.
Dave Trostle, Annapolis, MD
I have been a satisfied Ten Eyck customer for over 20 years because of their focus on providing me with the best insurance coverage at the best price. Until recently, I had not filed a home owners claim; but all that changed in the past month. I first had significant hail damage to my roof and then had catastrophic flooding in my kitchen and basement from a faulty refrigerator. Nancy Jeram has been unbelievably helpful calmly walking me through the process to deal with these very stressful situations. Nancy has been extremely responsive and proactive coordinating with the insurance adjusters, restoration companies, and the insurance carriers. Also, a big thanks to Dennis Northrup for giving up a big chunk of his Sunday to start the claim process when my kitchen flooded. I could not be happier with the care and support that I have received from Ten Eyck!
Jim Papa, Latham, NY
Nancy Jeram was so helpful to me after a recent car accident. She walked me through the process and was accessible whenever I had a question. She helped make a very frustrating situation less stressful. The staff at Ten Eyck is top notch. Great customer service is hard to find these days. You cannot go wrong with The Ten Eyck Group!
Nancy Barkley, Altamont, NY
I had an accident with my new car that was my fault. The Claims Account Representative Nancy Jeram helped me through the process of getting my car fixed and paid for. She was so helpful at every step. She answered every question I had and sought me out to make sure everything was going well. I could not imagine better customer service. Thank you, Nancy!
Ken V, Delmar, NY
Lorraine Mickel was helpful as we were going through the process of selecting a group insurance that fit our needs. In the field of five insurance agents we contacted, she stood out with her patience and providing clear responses to all our questions.
Shridhar Karve, Delmar, NY
We recently became clients of Ten Eyck. Jayne Giannini is knowledgable, thorough, and responsive for personal coverage, while Chris Spofford has handled our commercial needs with aplomb. The comparison of various carriers coverage was thorough and the advice about trade-offs was extremely valuable. The team at Ten Eyck is one phone call to make, regardless of existing insurance relationships.
Pat and Art Loomis, Niskayuna, , NY
Nancy at Ten Eyck has been very helpful with a wind damage claim for the Library. She helped walk me through what was needed to get the information to the insurance rep. Nancy returned my calls in a timely fashion, which I have noticed is not a trait shared by many people.
Voorheesville Public Library, Voorheesville, NY
We have been working with Ten Eyck Group for 25+ years and have worked with various individuals over the years. They have always been courteous, professional, timely, has competitive rates and overall a great company to work with! I highly recommend!
Pam LeGere, Ballston Lake, NY
I have had the pleasure of working with the Ten Eyck for the last several years. They are the best with there customer service.
Joy L Tallmadge, Latham, , NY
I have had the pleasure to work with The Ten Eyck Group for the past 5 years. Chris, Anna, Ann-Marie and Nancy have all been very helpful when it comes to anything our company needs. I would highly recommend them to anyone.
Jammie Hastings, Albany, NY
I have been a client of Ten Eyck Group for 30 years, and of Kristi Houlihan's for the last 4 of them. She has been wonderful in helping me manage my account and answers every question I have quickly and thoroughly. I highly recommend Ten Eyck Group.
Peret Virkler, Altamont, NY
We’ve been clients of The Ten Eyck Group and agent Jayne Giannini for many satisfied years. On the few occasions we’ve had storm or auto damage, our claims were handled quickly and very fairly. Recently, Jayne found replacement home and auto policies that saved us hundreds of dollars. Thank you, Jayne and thank you Ten Eyck Group. Paul and Donna
Paul and Donna Castellani, Delmar, NY
Thank you Kristi for the prompt response to the dealership regarding temporary insurance cards for the new vehicle I am picking up on Friday, March 15th.
Mary Carmody, Albany, New York, NY
Just have to say that Diana DeFilipps was wonderful to work with on getting my rv insured! I could not ask for a better experience. Thank you Diana.
Mark, Catskill, NY
Nancy is great to work with and gets whatever you're in need of done quickly and is very accommodating for any questions or concerns you have
Jocelyn Bucci, Schenectady, AL
Both Nancy and Kristi are incredible! They are on top of every due date and deliverable. They have saved my life many times.
Mike Palmer, Slingerlands, NY
Nancy was great to deal with, very prompt in getting back to me.
kim leavitt, albany, NY
We totally appreciate the level of service and commitment we receive from Ten Eyck Group. Both for the business and our personal needs the Ten Eyck Group has been top notch. I find Insurance like trying to understand a foreign language and having this team to help us understand it and work so diligently to save us money is fantastic. Very much appreciated!!!! Yay Team Ten Eyck.
Nancy Barkley, Altamont, NY
Working with Nancy at TenEyck Agency is a pleasure even when one is overwhelmed with both an auto and house claim progressing simultaneously. She is thorough, efficient, and caring. I couldn't ask for better service.
Judy, East Greenbush, NY
Kristi is always a pleasure to work with and so is Dennis.
Keith Jordan, Hudson, NY
Everything I have ever needed has been completed seamlessly.
Victoria, Troy, NY, AL
Jayne was a pleasure to work with!!! - She saved me a bunch of money, walked me through the process seamlessly and in a timely manner. I highly recommend her for all of your insurance needs!
Kerri Bonanno, Wantagh, NY
One word for Jane Giannini-- fantastic! Or, if you want several words, she is efficient, courteous, cheerful, supportive, and amazingly resourceful. My husband and I have loved working with Jane and hope she will continue to look after us for many years to come.
Alice Cheang Elliman, Voorheesville, NY
Lorraine is extremely well informed. She researched other more cost effective options for us. Personable and understanding. I wish there were more professionals like her.
Robert McHugh, Newtonville, NY
After a very bad experience with my prior insurance company I was referred to Jayne Giannini by a friend and we really could not be happier. Jayne helped us secure great and affordable coverage and she was polite, responsive and really made the whole process quick and painless. Thank you to Jayne and the Ten Eyck Group for all your help. We look forward to working together for a long time!
Robert Bedford, Garden City, NY
Having been in the unfortunate situation to make a claim following a significant motor vehicle accident was made as smooth as possible with the guidance and assistance of the team at Ten Eyck. Thank you to all for your help during a difficult time.
Bill H., Loudonville, NY
Lisa Pouchak helped me through my first time purchasing car insurance. Knowing nothing about the industry and what it all meant she sat down with me and walked me through each step, explaining to me what the coverage meant. I am so happy with my policy. I feel like it fits my budget as well as has me covered in case of an accident. Thank you so much Lisa!
Dagny, Albany, NY
Jayne Giannini is the best rep I have ever worked with. Jayne is extremely efficient , dedicated , knowledgeable, detailed oriented and works very hard for her clients to receive the best policies that will meet your individuality needs. I truly appreciate her. Great job TEN EYCK
Deb Saglimbeni, Saratoga Springs NY, AL
We have been with the Ten Eyck Group for many, many years. Recently we had a thorough review of our remodeled home to make sure we were not under or over insured. Jayne worked with us, and we can't say enough good things about her! She worked tirelessly and ultimately came up with the most thorough analysis we could have ever anticipated. We have asked her to help us review another home we own and look forward to her superb help once again. All of the folks at Ten Eyck are terrific!
Jim and Sandy Stevenson, Newtonville, NY
I recently had a claim and everyone that I had to speak with was very efficient and took care of my claim quickly from start to finish. they even called as a follow-up to make sure all was well.
Paul, Schenectady, NY
I recently obtained a new Auto and Home Policy through the Ten Eyck Group and they were very easy to work with. Jayne was able to answer all of my questions and was even able to suggest other coverages that my family might need. I highly recommend giving them a call if your thinking of shopping for new insurance.
Jeff, Slingerlands , NY
Nancy Jeram in claims is professional, easy to work with and knowledgeable! Darcel at the front desk is also a pleasure! Thank you!
Gina, Albany, NY
Ten Eyck took care of everything! My claim was processed and check received within a week! I highly recommend them for all your insurance needs!
JENNIFER PARADISE, CLIFTON PARK, NY
Ten Eyck made changing homeowners insurance and auto insurance so easy for me. I had to do little very little and Ten eyck found the best insurance coverage for the best price. I couldn’t have asked for a better experience.
Leah, Niskayuna , NY
So helpful. They answered all my many questions - some of them more than once - as i was figuring out what to get. Plus, fast and they saved me money!
Holly, Knox, ny, AL
We have used TenEyck for over 25 years. They have always been professional, courteous and responsive.
John Harris, Slingerlands, NY
Our practice has been working with Ten Eyck for years. Always receive prompt, courteous service. Their customer service is the best. Cheryl, Charlie and Lisa are so responsive and on top of their game. Could not be more pleased to be working with them. Joann
Joann Lasch, Albany , NY
Very pleased with this company. Not only did they save me over $400 on my car insurance, but were very efficient and accomodating.
Patricia, Schenectady, NY
I have been dealing with the Ten Eyck Group for years - they have the absolute best customer service you can ask for. Chris, Jeff, Lisa, Michael, Nancy, Ann Marie are all amazing - I cannot say enough good about any of them.
Donna, Palatine Bridge, NY
Get customer service always friendly, give you answers right away and follow up if needed. We had car repairs done and they made the process easy. Nancy and Jayne are the best.
Robert Evans, Rensseaer,, NY
As a long-time local business who only recently decided to change agencies, we have been extremely impressed and pleased since partnering with Ten Eyck. They won over our business with their depth of knowledge of the industry, professionalism, service, and pricing. It’s a rare combination in business and one that is hard to beat.
Jonathan K, Albany, NY
Jayne was very helpful getting my Homeowners policy set up in short notice . Thank You
Ten Eyck has been our agent for both car and Renters insurance for more than 8 years.
Ten Eyck Group is a great agency to deal with...professional, pleasant and efficient
We would not hesitate to recommend the company
Patricia A, Leeds, NY
The customer service is unbeatable. Jayne is always quick to help. It is such a pleasure working with everyone at Ten Eyck!
Rob DuBoff, Saratoga Springs, NY
Absolutely wonderful people. I have been using Ten Eyck's services for almost ten years now and I couldn't be more pleased. They contact me every year to make sure I get the best price and coverage. I recently moved and Lorrie made the entire home insurance situation an absolute breeze. They are always willing to help and answer any question I have, everyone in their office is a pleasure to deal with. I cannot recommend Ten Eyck enough, they give me peace of mind.
Lucile G., Glenmont, NY
Very helpful and willing to take the time to get you a good price.
Fran Merritt, Delmar, NY
A friend sent me here after I had significant problems getting service from the agent handling my homeowners insurance. He could not have given me a better recommendation. Lisa Pouchak solved the problem that the prior agent couldn't, then did a thorough review of all my coverage. She got us better coverage at a lower price and alerted me to issues I had not paid sufficient attention to previously. Nothing perfunctory here. Thorough, detailed, and caring. Highly recommended!
Ken V, Delmar, NY
Ten Eyck has been our agent for both car and homeowners insurance for more than 30 years. In this time we have had several claims and all have been settled satisfactorily with much help from Ten Eyck staff. Periodically we will receive calls to provide advice on possible insurance company changes and ammendments. We would not hesitate to recommend the company
Carolyn Smith, Delmar, NY
Our experience with Greg, Lisa and Charley is very professional and they where quick with the answers to all our questions and very accurate with beginning our coverage. They filled all our insurance needs for the present and they offer a wide range of insurances for us to consider in the future. We look forward to working with them throughout the years. Thank you for making this seamless !!
Diane & Joel Constantino, Niskayuna, NY
We have used Ten Eyck for auto, home , condo and umbrella coverage for many years after first meeting Lisa Pouchak at the Guilderland Chamber of Commence. Due to my experience in the insurance industry and as a business executive, I am very sensitive to proper risk management and risk transfer methods for both my family, homes and my businesses. So I can say unequivocally that Ten Eyck offers excellent insurance brokerage services both in terms of proper insurance coverage for personal lines , claims service and also excellent business P&C expertise, if required. Thanks especially to Lisa Pouchak, Chris Brassard, Lorrie Mickle, Kristi Houlihan, Nancy Jeram and the rest of the Ten Eyck team!
Steve Myers, Guilderland, NY
Jayne Giannini was great to work with. I called her for a quote and some advise. It is so nice to call a company and actually talk to someone that enjoys their job and is very knowledgeable. I cant believe when i finally decided to insure with them i contacted Jayne and she was off for a couple of days so i left an email. Within 10 minutes Jayne contacted me and completed the transaction on her own time. That is customer service. Thank You so much Jayne. I will refer Jayne to everyone i know. Mike
Michael Foote, Albany, NY
I have done business with the Ten Eyck Group personally and business wise for over 27 years. I have always found them to be prompt, courteous and professional. I would strongly recommend this group.
Kevin Relyea, Schenectady, NY
Ten Eyck Group is a great agency to deal with...professional, pleasant and efficient.
Herb Shultz, Schenectady, NY
Lisa Pouchak and Ten Eyck were exceedingly helpful to me in obtaining new Automobile and Homeowners Policies through Travelers. Lisa always had quick responses to my many many questions and is a true professional in her field. The quotes for my new policies was well below what I was paying at my previous insurance company and am relieved at the amount of money I will be saving.
Cathy Krzanowski, Albany, NY
Asked for a quote and received it in a timely manner. Great insurance group to use and very helpful in deciding what coverage is needed. I would definitely use them again.
Rosemarie T., Deer Park, NY
We have auto,home, boat and umbrella policies with Ten Eyck and been with them for over 20 years, They have always been quick to respond to my questions and during a recent policy review found a carrier that was able to save us a very significant percentage of our overall annual insurance spend. I would recommend that you give them a call.
Mike D., Latham, NY
Great company! I recommend this company to everyone who is looking for an outstanding insurance company that has amazing costumer service. My fiancé and I purchased our first home last year - Ten Eyck Group helped us out with all our insurance needs. We didn't have one question that they couldn't help us with. They made the process quick and easy - esp during a stressful time! Whenever we have a question they respond within the business day. On top of that - they saved us A LOT of money! They even check in on us every couple of months to see if we have any updates etc. Love this company - thank you for your outstanding performance!
Shanna M., Albany, NY
I have been with the Ten Eyck Group for decades because of the personal attention I receive throughout each and every year. They never cease to impress me with their services come renewal time. This year, for example, my properties and automobiles received a complete review with the goal of updating coverage and finding the right policy fit for my needs. They were able to increase coverage and, after comparing rates with other carriers, reduce my premiums with the same carrier I have come to trust. I can't say enough about the thoroughness and promptness of the service I received, as well as the communication skills of their Personal Lines Account Manager, Jayne Giannini.
This is a great Group to do business with!
G. Stephen C., Troy, NY
Jayne is a rockstar! Always the best for all of my insurance needs. Cars, trucks, boats, motorcycles, snowmobiles... Always the best price and prompt service.
Jonathan C., Fultonville, NY
Our firm has worked with Ten Eyck Group for many years. Recently I needed homeowners and auto policies issued on very short notice for a personal matter. Nancy O'Connor was resourceful, prompt and thorough in getting the policies issued and questions answered. We are very please with this company's professionalism and service.
Ed W., Ballston Lake, NY
VERY pleased with the service from Lorrie, my individual account rep. She goes out of her way to make sure all my insurance needs are met, and the turnaround time is always excellent. Highly recommend!
Kevin K., Latham, NY
Sandy Campbell has been such a great help to us with timely responses and helpful information. Our certificates of insurance are provided on the same day regardless of the hour. Sandy you are on the ball and most importantly patient and sweet.
Thank you and Ten Eyck Group!
Giselle P., Manhattan, NY
Jayne Giannini and others at Ten Eyck are not only responsive to questions, requests, and concerns, but they are also proactive. Even before I could call the team back to let them know that my elderly parents had recently mailed a delayed payment, I received a call from Ten Eyck letting me know that the premium was received, and everything is a-okay. My family has been with Ten Eyck for years... and the team's compassionate service and human caring is one of the big reasons.
They have the best of the best working for them! Seriously. I know reviews are hard to trust, but do yourself a favor and give them a call. They're incredibly friendly and efficient, and have made every one of my experiences with them a quick, simple process. I've worked with Nancy and Charlie, and I can't compliment them highly enough.
I have been with this agency for many years and have found them to be professional and always put the customer first. True professionals!
I have been insured with the Ten Eyck Group for several years. The service is excellent and the staff is always friendly. You don't know how much you appreciate a good insurance agent until you have a claim and the Ten Eyck Group was excellent in walking me through my claim and the claim process.
Highly recommended to anyone seeking a Trusted Local Insurance Agency !!
Thanks to Jayne Giannini for being so responsive.
MH Loudonvile, Loudonville, NY
Been with the Ten Eyck Group for 20+ years, great company always excellent customer service!!! Thank you!!
Scott J., Valatie, NY
My company uses the Ten Eyck Group for all of our business insurance needs - health, general liability, workers comp, disability, D&O, errors and omissions, special events, you name it.
They also help me personally with my family's auto insurance. Over the last 20 years, Dennis Northrup has become my friend more so than my insurance agent but everyone there is knowledgeable, helpful and friendly. Their customer service is top notch.
Michael M., Slingerlands, NY
I was referred to the Ten Eyck Group by a mutual friend. Working with Jayne Giannini was an absolute pleasure. She was able to answer all my questions without hesitation and in a timely fashion which made the process of changing companies easy. I am excited to be a new client. Thank you Jayne!
Karen C., Ballston Lake, NY
I have been with the Ten Eyck Group for over a year now. When I was shopping for insurance they made the process easy and have been extremely helpful. Greg Barcomb has been great in making sure I understand all the information in the policies and finding what best suits my needs as a homeowner. Nancy has also been very helpful. I highly recommend the Ten Eyck Group.
Christine R., Rensselaer, NY
My new Mazda was rear ended last week, all though it was very minor it was upsetting. I left a voice on the Ten Eyck system on Saturday after and had a quick return call from Dennis Northrupt with in minutes. He was very understanding of the issue and started the ball rolling and stated that I would contacted Monday morning. Nancy Jeram from Ten Eyck call first thing Monday morning and has been a great help and got things moving with the other persons insurance company. All has moved along very well. Thank you.
Geoffrey H., Albany, NY
I've had the pleasure to work with Ten Eyck Group for our growing medical practice. They have been fantastic. Having 20 years leadership experience in healthcare, I recognize the necessity of aligning with strong partners to help advise and protect you. Everyone I have worked with Ten Eyck has been kind, responsive, helpful, informative, and thorough – great partners!
Frank, Malta, NY
I recently had the pleasure of working with Nancy O'Connor of the Ten Eyck Group for my homeowners and automobile policies. Nancy was nothing short of amazing. I have never had such a good experience working with an insurance agent. She was knowledgeable and educated me on what the terms meant and what was available for me. She beat my former premium costs and gave me better coverage, and the turnaround time was incredible. I came to her at a late date and she had my policies ready for me within one day. I can't say enough good things about the service and would recommend her and the Ten Eyck Group in a flash!
Kathleen A., Albany, NY
Lorrie Mickle, my agent, was fantastic. I was moving to a new house and needed the insurance binder asap. She had it back to me on the same day. Ten Eyck seems to have very competitive prices with excellent customer service. Thank you Lorrie!
Scott, Albany, NY
I have been dealing with the Ten Eyck Group for many years and have always found them to be helpful, courteous and professional in every respect. I would highly recommend them in meeting your insurance needs.
Seth G., Clifton Park, NY
It is a pleasure working with Ten Eyck Group. Across all departments, they are dedicated to providing high quality customer service, and always approaching situations with the clients best interest in mind.
Jessica H., New York, NY
My experience with Greg Barcomb was outstanding. I had been shopping around for a better rate for car and renters insurance. The pricing he was able to get us was amazing and he saved us a lot of money. It was a pleasure to work with him. We talked on the phone, I answered questions through email and he personally delivered all the materials to me. I feel that is exceptional service. I will recommend him and plan on staying with Ten Eyck Group for many years.
Donna B., Albany, NY
Nancy O'Connor helped me purchase my first auto insurance policy. She was friendly, flexible and listened to my concerns and preferences. She took the time to tweak my coverage options until I was satisfied without pressuring me to commit, though that is exactly what I ended up doing. Overall, I enjoyed working with Nancy and am very satisfied with my policy.
Alaina Y., Worcester, MA
It was a pleasure dealing with Zachary . He was very professional and very helpful throughout the process . Looking forward to dealing with him in the future . Thank you
Duane P., Fort Johnson , NY
I received amazing customer service from Dennis and Kristi to resolve an extremely critical insurance issue. Awesome job! Thank you very much.
Scott K., Slingerlands , NY
I meet Nancy O'Connor a short time ago and after finding she worked with Ten Eyck Group I asked if she could help me with my homeowners and auto insurance. Nancy was very pleasant looked into everything and gave me options, there was no pressure she answered all my questions however frivolous. I'm confident I made a good choice and looking forward to a lasting business relationship with Ten Eyck Group.
Barbara B., Albany, NY
I have been a customer of the Ten Eyke Group for many years. Their customer service has always been excellent. Recently, my account was assigned to a new Customer Service Representative. Her name is Nancy O'Connor. When my renewal for my condo insurance arrived, Nancy e-mailed me about any questions or concerns. My only concern was that I felt the premium was little high. She immediately researched the policy and discovered a rare discount that was available. It was applied to my bill and I asked her if it could be applied to all of my previous bills as well. I am happy to report that Nancy contacted the underwriter and had the new discount credited to my account since the policy's inception. BRAVO!
allen t., e. setauket, NY
Janine Giannini has been our contact person. Client for 60+ years. Always good service. Nice folks to do business with.
Prentiss C., Albany, NY
The folks and in particular Kristi are fantastic. They're were polite, helpful, and responded with immediate attention to my problem. Would highly recommend the Ten Eyck group for your insurance needs.
Joseph B., Rexford, NY
I've been a client of Ten Eyck for only a few years because I wanted a local agent.. Zak and Nancy are always helpful and friendly and I'm very happy I made the switch!
Rebecca, Albany, NY
I have used Ten Eyck for both my personal and businesses insurance needs for almost 30 years and they continue to impress. I just completed a new piece of business with Ms. Jayne Giannini (with the assistance of Ms. Kristi Houlihan). As usual every point was perfectly explained to me before anything had been signed. Even more impressive was the proactive manner in which Jayne helped me. Just a simple thank you is not enough !!!
JEFF C., Rockland, NY
Doesn't matter who I get a hold of at this agency, everyone is always very helpful. If they can't answer my question, they forward me to the person who can, very easy to do business with!
Maureen W., Ballston Lake, NY
Nancy O'Connor has been both diligent and professional in assisting me as a client of Ten Eyck. She works very hard to accomplish the task of obtaining my insurance requirements and gets the job done correctly and on time.
I am most appreciative of her efforts.
Jack R., Boynton Beach, FL
Lorraine Mwas so helpful and easy to work with. She was able to get me everything I needed and also fax me paperwork to DMV while I waited which saved me so much time. Great customer serivce.
Christine M., rensselaer, NY
I've been with Ten Eyck Group for over 4 years now. I've always received exceptional service from them. I recently worked with Lorraine M. for Home Owners and Auto insurance, she was professional and was always prompt with answers to my questions. She followed through on all of her promises. Highly recommend Ten Ecyk Group.
Lance H., Schenectady, NY
Maribeth J., Laham, NY
I recently worked with Nancy O'Connor to update my insurance policies. She was great to work with and is very friendly and professional . I recommend anyone to call her with your insurance needs.
Tim R., CLIFTON PARK, NY
I recently worked with Lorraine Mickle to obtain homeowner's insurance and auto insurance. She was very helpful, personable, and speedy in getting me everything I needed prior to my closing. It has been a pleasure to work with her and the Ten Eyck Group. Highly recommend them!
Rebecca W., Watervliet, NY
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MAURICE S., Schenectady ny, AL
My wife and I recently work with Nancy O'Connor. She helped us to update our personal insurance, which we have had through the Teneyck Group for over 20! Years. She is very courteous & professional and I would highly recommend you call her with all of your insurance needs. Thank you Nancy, you made this a very pleasant experience.
Michael R., Loudonville , NY
The Ten Eyck Group is the best in the business. I have been a customer for a long time and they have always done a fantastic job.
Bob P., Rensselaer, NY
I have had a long relationship with Tenyck and have been served by Amy Foster, Frank Ritorto, Diane Baird, Lorrie Mickle and most recently Jayne Giannini. All have served us very well and we are happy to continue with Tenyck as our agent.
Bob, Halfmoon, NY
Nancy recently helped us with an accident claim. As always, the response was quick, pro active, and she walked us through the various aspects involved. Very professional and what we have come to expect and appreciate from Ten Eyck agency.
John & Suzanne K., Colonie, NY
Jayne Giannini is such a great service agent! She helped me and my son find an solution for his car and renter's insurance. Recently, she helped me to navigate some sticky issue with late paperwork (my fault) and throughout the transaction remained so calm and, well, nice! It's a pleasure to work with her. Jayne always makes me feel important - and works to get any problem fixed in a timely manner.
Maggie, Delmar, NY
Ten Eyck is always very responsive to my questions and to handling any changes in my insurance. They are knowledgeable and make the whole process of getting insurance easy. Highly recommend
Bill, Albany, NY
I was introduced to Ten Eyck by my wife's family who had used them for years. I have always been happy with their diligence and professionalism. More recently, I have worked with Nancy on a claim and Jayne on a new policy. I have been extremely pleased with the quality of service from both of them.
Mark D., Charlton, NY
My agent Nancy Jeram helped me update and understand my policy to be sure I have the coverage that I need. Nancy also helped in facilitating a claim which was handled with an unbelievable short turn around time. Professional and knowledgeable. I feel valued as a customer. Thanks Nancy!
Patty M., Slingerlands, NY
Nancy Jeram, worked exceptionally quickly and responsibly on my insurance claim. Within hours the insurance adjuster notified me. It has been less than two weeks and I have already received my insurance check. Both Nancy and Kim Roberts worked diligently and are both true assets to the Teneyck and Encompass insurance companies.
Sheila S., Schenectady, NY
Lisa Pouchak is my go-to person for all my insurance needs. She provides superior service at all times and is extremely professional and knowledgeable. She not only has worked with me on my own insurance needs but I'm so confident in her abilities and service that I have recommended her both to my daughter and my mother and they agree!
Jackie H., Rensselaer, NY
We have been with the Ten Eyck Group for several years and are extremely satisfied with all associates. Their customer service is excellent. Lorraine was super helpful and saved us a substantial amount on our recent annual premium. Exceptional customer service and satisfaction!
Annette J., Glenmont, NY
Amazing customer service from Ten Eyck Group! As a first time homeowner, the entire insurance process can be confusing and intimidating. Working with Jayne and Charlie has been nothing but a pleasure, walking me through the process and always being there for questions or concerns. I can't say enough good things about this company and the people who work there, I will be using them for all of my insurance needs!
Whitney C., Albany, NY
I recently lost my job and health insurance for my husband and I at 26 weeks pregnant. Needless to say, I was lost as to what coverage would be best for my family. Michael Wright was a life saver. He gave us so much information and steered us in the right direction to make a smart decision so we were all insured. We don't know what we would have done without his expertise!
Christine S., Troy, NY
I cannot say enough good things about Ten Eyck Group. They are the most knowledgable, efficient, friendly group of people! Every single interaction I have had with them has been nothing short of wonderful. I have mainly worked with Allison & Kristi over the years and whether it was dealing with an auto accident, finding new/better/low cost coverage or purchasing a new vehicle, they have ALWAYS been on top of their game. They respond IMMEDIATELY and you never need to ask for something twice. I recommend Ten Eyck Group to everyone I know! Keep up the great work TEG!
Kristen T., Clifton Park, NY
Recently my mother was in an accident w/her car, and it put her out of commission (unable to do much) for a few weeks. During that time Nancy Jeram, of the Ten Eyck Group, has gone far and away above the call of duty by being there for her. She has done exemplary work, and I cannot recommend the Ten Eyck Groups services enough...
Thank you for the amazing service!
Dan D., East Greenbush, NY
I have had my insurance with the Ten Eyck Group for many years and have always found their service to be very good. They are knowledgeable and shop around to find the appropriate coverage at a competitive price.
Brian Z., North Greenbush, NY
I have worked with Nancy and Zak and words can't appropriately convey how positive my experience has been. They've both been so helpful and incredibly patient, as the world of insurance is new to me. They have made themselves available to answer questions, promptly reply to emails/calls, and have followed-up with claims that I've made. They've exceeded my expectations and I highly recommend this group!
Kristine B., Niskayuna, NY
My wife Cyndy and I have been with Ten Eyck for many years having met Lisa Pouchak and the Ten Eyck team through the Guilderland Chamber of Commerce. Lisa has always been responsive to need my needs for appropriate coverage at reasonable premiums and has reviewed my homeowners and auto policies annually to make sure that was the case. Most recently she helped me obtain homeowners coverage for our vacation home in Lake Placid and Lorrie provided an unsolicited review of my primary home and auto policies up for renewal and saved us hundreds of dollars. I can't say enough good things about this local and responsive group of insurance professionals. Being a licensed P&C broker myself, I know how to evaluate top quality risk and insurance professionals and this team is top notch!
Steve M., Guilderland, NY
COMMENTS LONG OVERDUE...I have been with Charlie and Lisa since around 1981 when Charlie bought out the Charles Shortsleeve Agency due to retirement. I was previously with Shortsleeve though my Dad. Charlie and Lisa were both younger than I expected (actually Lisa looked like a HS grad, and not much has changed :) BUT they impressed me as seasoned professionals from the start!! I have only left their guide once since (in a severe lapse of judgment) around 1997 when my company was offering payroll deducted insurance products through MetLife. Good company they were, BUT proprietary to their own products with no dedicated agents, only 800 number reps, so no comparison analyses offered for my benefit! I came back to Ten Eyck within 5 years, Charlie and Lisa welcoming with open arms, far better coverages and in some cases IMMEDIATE REDUCTIONS in premiums, all combined with the best service staff in the area!! I learned an important lesson...Ten Eyck's Honesty and Integrity came from their humble beginnings, and them never losing sight of what made them great! That's the Ten Eyck commitment. I'm not planning another move no matter what "mailbox promises" arrive in lizard trim, or TV ads claiming to save money! Remember, "The cheapest price is not always the best bang for the buck"!! The Ten Eyck Agency knows when it's appropriate to cover a higher exposure with a slightly steeper price--Only when it's in YOUR best interest, not theirs. Enough Said!
Dave C., Schenectady, NY
I have never received never received better support and customer service from anyone, anywhere. Charlie Barnes pulled a rabbit out of the hat for me, for various insurance types and while under a tight time frame of a few days. Thank you Charlie and team!
John C., Omaha, NE
I want to mention how happy I am with the effort of Charles T. Barnes during my unfortunate accident over the past 4th of July weekend. My front was windshield was smashed and Charles Barnes was able to find a repair shop that could come to my home and replace the windshield. No easy task over a Holiday Weekend. I would not have been able to use my car for several days, waiting for a replacement. Thanks again to Charles Barnes for going the extra mile to help me..
Gregory P., Slingerlands, NY
I have had car and homeowners insurance with Ten Eyck Group for many years. This year I am happily retired and when my renewals were sent to me I was unhappy with the increase in my premiums. Lorrie Mickle helped me to get coverage at a lower premium without loss of coverage. I am very happy with her service and with Ten Eyck Group.
Kathy N., Schenectady, NY
I have been with Ten Eyck Group for home insurance for close to two years now for home owners insurance and recently got auto insure through them. Lisa Pouchak was a tremendous help finding the right policy for me in a timely manner and explained everything in a professional manner. Would recommend to anyone shopping for insurance.
Jacob W., Averill Park, NY
I have been with Ten Eyck Group for many years now. Lorrie Mickle and the group provided excellent transition assistance as I sold one home and purchased another. I would recommend to anyone.
Kristina K, Guilderland , NY
Thanks to Nancy O'Connor, as she helped me navigate all the ins and outs that I needed to insure my house from the moment that I broke ground. Her thoroughness and attention to detail was extremely helpful during the process. Nancy was nothing but professional and resourceful each time that we were in contact. Thanks again for all of your expertise!!
Sarah P., Knox, NY
I have commercial insurance with Ten Eyck. I own some quick service restaurants. I take my business very seriously. Before I hire a vendor I ask my self "would I give this person the keys to my house while I'm away? Dennis Northrup VP at Ten Eyck Meets that criteria. He is a pleasure to work with and very knowledgeable of the business. The support staff is very efficient and take care of my insurance needs.
Thanks to the entire team at Ten Eyck you provide a great service.
Tim T., Cohoes, NY
I've worked with Lisa Pouchak for over 5 years - she and her team are knowledgeable ,responsive and timely. She assesses all my insurance needs and has always presented the best package available each year. It has been a pleasure working with Lisa and her team.
Maureen F., albany, NY
Been w Ten Eyck for over 30 years. Responsive, attention to detail, friendly service.
Heather B., Clifton Park, NY
Gregory Barcomb reviewed my current insurance policies for my home and a rental property. I felt he understood my needs and he offered several enhancements to my current policies providing more comprehensive coverage at a very reasonable rate. He was attentive, prompt and extremely courteous. He made something I dreaded taking care of a completely painless process! Thank you!
Ann B., Albany, NY
Chris Brassard and his team have handled our bonding needs for many years. We continually rely on their experience and expertise to guide us through a variety of complicated issues when it comes to dealing with surety bonds and they have never let us down. I could not ask for better service than they provide.
Kevin S., AE Rosen Electrical Co., Inc., Albany, NY
Lisa took really good care of us with all of our insurance needs and updating and combining all of our insurances.
Dagmar R., Schenectady, NY
Extraordinary Customer Service!
Lisa Pouchak has been extremely helpful with our family’s transition from our old insurance company of 33 years to the Ten Eyck Group. She has gone above and beyond our expectations and has made this transition much more smoothly than what we had anticipated. Based upon our experiences with Lisa, we would highly recommend that anyone in the market for insurance, or wanting to investigate switching out their insurance, go through Lisa Pouchak at Ten Eyck.
Mark & Jennifer
Mark P. & Jennifer G., Voorheesville, NY
Jayne Giannini at Ten Eyck Group is very attentive. She takes time to answer my questions, reads emails and follows up in a timely manner. I am so happy with the excellent customer service that Jayne and Ten Eyck offer.
Jo Anne E., Rensselaer, NY
The staff at Ten Eyck Group is top notch! I've been affiliated with this agency for years and they continue to impress me by the high level of professionalism and service they provide.
It's been a pleasure working with them because they consistently get the best possible results for both their clients and Encompass Insurance.
Sabrina R., Clifton Park, NY
Lisa A. Pouchak my agent at Ten Eyck is the best. She is knowledgeable and though with all details to make sure are getting the best coverage possible. She is an asset to your company. She deserves more than 5 stars.
Joy L. T., Latham, NY
Great service delivered in a timely manner. Thanks particularly to Nancy for a great job.
Carol, Hartsdale, NY
Kristi was very helpful in working out a problem that spilled over state lines to California. It required some extra effort. Thank you.
greg, schenectady, NY
Recently, I had damage done to my auto, and working with the TenEyck Agency and Kemper Insurance made this annoying event a very positive experience. Right from my initial contact with Jayne Giannini to the immediate follow-up with Nancy Jeram at TenEyck and carrying through with Ed Hamilton and Heather Cunniff at Kemper, everything exceeded my expectations. The claim was not only handled immediately and fairly, but the most impressive part of the entire experience was that every person at TenEyck and Kemper was not only on the same page but were connected and followed up with me every step of the way. I really felt that I had an extremely competent, gracious and coordinated team working on my claim. Thanks to all of you.
Paul C, Delmar, NY
Ten Eyck has provided excellent customer service for our family time and time again. Kristi Houlihan was very responsive and helpful in transitioning insurance from our old to new vehicle. Always a pleasure to deal with and makes us feel well taken care of!
Annette J., Glenmont, NY
I was nervous coming off of my parents car insurance because I was unfamiliar with policies and didn't exactly know who to trust. Lisa Pouchak at Ten Eyck helped me tremendously. She laid everything out and explained any questions I had. I am so pleased with the amount of support I have received! I highly recommend anyone looking for insurance to go through Ten Eyck-they are all amazing!
Amanda S., Albany, NY
I was looking for a quote for motorcycle insurance and when I was put in touch with Jayne Giannini she was such a great help and I am so thankful I called Ten Eyck. She went above and beyond what I expected. Thank you Jayne!!
Holly C, Berne, NY
The professionals at Ten Eyck Group take the extra steps to ensure customer satisfaction at every stage of process. I personally dealt with a representative by the name of Zachary Fluster - let me tell you something, this guy knows the business. Mr. Fluster's knowledge, devoted time and expertise was truly impressive. He was able to explain complex insurance scenarios in a simplified fashion so that I was able to make informed decisions based upon my own needs. I would highly recommend Ten Eyck Group. I look forward to doing continued business with them for many years.
Michael G., Albany, New York, NY
Nancy Jaram and the entire team at Ten Eyck handled an automobile claim for us. They were quick to respond and extremely thorough at follow up. They were exceptionally professional. Nancy in particular was instrumental in getting the best settlement in a timely manner. The customer service was outstanding. It was a pleasure dealing with her. She made us feel well taken care of from start to finish! We would highly recommend this agency.
Annette J., Glenmont, NY
Awesome. Have had the opportunity to work with them for several years now and all the staff very professional and personable. They work with both of my kids with their own policies and have been able to save us money and hassle. Allison and Jayne are employees that I deal with the most and the are both great. Thank you both and Ten Eyck group for great experiences.
Sandra, Albany, NY
A day after I called Ten Eyck for a comparison quote on home and auto policies, Lorrie came back with policies that offered superior coverage at superior prices. A day later, I was in business with Ten Eyck. Professional, efficient, courteous, helpful--all apply to my experience with the company.
Nicholas L., Albany, NY
I have dealt with Ten Eyck for over 20 years, both for business and personal needs. They are great at what they do, finding the right insurance for their customers, and providing excellent customer service when any kind of issue arises. They follow up after to make sure that claims have been handled right, and I have gotten calls out of the blue from them when they noticed my coverage through one insurer seemed too expensive, and recommended a change to another carrier for equal coverage at a better price. Knowledge, professionalism, courtesy and service. Good people to deal with all around. Highly recommended.
Dave Hart, Albany, NY
A year ago, based on a friend's advice, I moved my over a dozen insurance policies, to Ten Eyck Group. From the first meeting I felt I am dealing with agents who, while expanding the business, genuinely care about their clients. Although my premiums were higher than the previous company I decided to sign up, a decision I am very happy I made. Within the last month, I have had two unfortunate incidents; a broken water pipe filled the basement of one building with almost two feet of water causing massive damage, and my daughter had a car accident. In both cases, Ten Eyck agents, especially Nancy, helped file the report, schedule adjusters, and process the claims with a fine degree of professionalism. I can truly say this has been the best experience I have had with any insurance agents in over four decades. Thank you.
Mahmood, Niskayuna, NY
Charlie, I'm writing to you NOT for business, but rather as one of your clients.
I got rear-ended yesterday morning, at the Thruway exit, coming in to work. I called to report it at 9:15 AM yesterday and got to speak with Nancy (Jeram).
Charlie, all I can say is that if all of my people had her attention to details and level of effort in customer satisfaction, we'd be superstars to our agents.
From the time that she took over my claim, she has been so on top of things that even my head spins. SHE IS TOTALLY AWESOME!!
It's been like she knows what I'm looking for, or to find out or whatever, even before I say it. AND, her follow up and consistent contact with me has been superb!!
Honestly, I don't know what to say, yet I can't say enough about my dealings with her over the last 30 hours.
Not only is she a tremendous customer service professional with an excellent ability to connect with your client, she also is a fabulous agent of good will for your business.
I just wanted you to know how highly I regard her level of service and ability to keep your client pleased. She is a special kind of person, to be sure.
John M., South Cairo, NY
I hit a deer and had to call in a claim. Nancy was the person i had to deal with. Not knowing what to do she guided me through. She dealt with my insurance company. Got me hooked up with an adjuster. All within a few days. She answered all my questions and gave me information i didn't know i needed. Followed up daily to be sure all was going well. Dealing with Nancy and Ten Eyck group was very easy. Nancy is an asset to this company.
clarence b., cohoes , NY
Nancy was terrific in facilitating an out of town claim for us recently. The incident involved was a hit and run situation. Fortunately the other driver's identity was determined. Nancy's perseverance and professionalism in assisting with the police department and other driver's insurance company was beyond helpful. She stayed on top of all details and remained focused on the progress of the claim through vehicle repair. Excellent customer service. You never really know how an insurance agency will handle a claim until you have a problem. I am very appreciative for Nancy's professionalism and follow through.
Nadine C., Albany, NY
Thank you, Nancy Jeram and Ten Eyck for efficient and sympathetic handing of our 21 year old daughter's car accident. Nancy told me she would help us through the process and patiently answered all my questions about what effect the accident might have on my daughter's future insurance.
Nancy also followed up while we straightened out details and to confirm that the appraiser had been arranged for. Then a follow up to be sure we were satisfied with everything. WOW!
From beginning to end, Nancy arranged for and handled every detail professionally and kindly.
Thank you for your help!
Marilyn R., Avereill Park, NY
I was in an accident on New Year's Eve. I called on New Year's day and got fast and efficient service. On Monday I received phone calls from both Nancy and Zak. They helped speed the process along and made a inconvenient situation easier to handle. Thank you for all your hard work!
Kimberly B., Scotia, NY
Jayne Giannini was absolute terrific. She followed thru on everything I asked. It's truly rewarding working with someone whose professionalism is just outstanding.
Art A., Clifton Park , NY
I called to get a quote on some increased personal liability coverage and had the pleasure to speak with Jayne Giannini. Within 24 hours I had a very reasonable price quote, decided to proceed and got the coverage that day! Hard to imagine that it could have been accomplished more efficiently! I'll continue to refer family and friends to Ten Eyck.
Peter N., Albany, NY
I called to get a quote on some increased personal liability coverage and had the pleasure to speak with Jayne Giannini. Within 24 hours I had a very reasonable price quote, decided to proceed and got the coverage that day! Hard to imagine that it could have been accomplished more efficiently! I'll continue to refer family and friends to Ten Eyck.
Peter Newkirk, Albany, NY
Cheryl Barnes was very responsive to our needs in a hurry due to last minute change of coverage. Her presentation was complete and extremely helpful to all the staff when the world of health insurance can be confusing these days. I truly appreciated her patience and support with all the staff questions and the followup afterwards. Excellent customer service.
Sue T., Wilton, NY
Since 1989 all insurance needs for both our personal as well as our business has been handled by the wonderful people at the Ten Eyck Group. They have proven time after time that they are the most skilled and knowledgeable people you could ever want to advise on any and all insurance issues. The are also very proactive in insuring that we are appropriately covered using the proper insurance products. I believe what separates The Ten Eyck Group from the rest is the highest level of customer service and personal attention we receive from EVERY person there. Every question is answered immediately, every issue is handled professionally and any claims are monitored by them to insure our 100% satisfaction! This high level of customer care can not be believed (or beat). To Chris Brassard, Lisa Pizzemento, Nancy Jeram and all of the other wonderful people at Ten Eyck Group... thank you for treating us like family.!
JEFF C., MONSEY, NY
The Ten Eyck Group is a great agency to work with, both personally and for business I have been working with so many of them for over 30+ years, I think at one time or another I have sampled almost every product they offer. Friendly and so helpful it's a pleasure to work with them, and I refer them all the time.
Linda P., Albany, NY
I started working with the Ten Eyck group when I first purchased my home. I can be somewhat scattered and they have helped to get me organized and keep my home protected from day one. They also were able to search out car insurance options and find a way to get me better coverage while saving me money. Recently I was in a car accident, and the representatives at Ten Eyck helped make what could have been an incredibly stressful process, feel much simpler and smoother.
Rachel B., Albany, NY
Kudo's to Nancy Jeram who went the extra mile to get our auto claim through when the claims person at the other agency wasn't very accommodating. Thank you Nancy for being so conscientious!
Judy K., North Babylon, NY
I switched to the Ten Eyck Group about 3 years ago. They saved me a SIGNIFICANT amount of money on my car and condo insurance. I recently contacted them to obtain motorcycle insurance and needed it quickly. They had me a quote, policy and an insurance card ready for me within less than an hour. The staff is friendly, professional and goes out of their way to be accommodating and save you money. I couldn't be happier, and recommend them to anyone who asks, thanks!
Karalee M., Clifton Park, NY
I am the treasurer of my church and have found Cheryl Barnes and her team so helpful on every level. She has taken such good care of our employees-ensuring that they have health coverage and that they understand the coverage.
Evelyn K., Schenecrady, NY
i had a flood and everyone was so helpful on restoring it . i couldn't have asked for a better team , thanks again
jeff s., albany, NY
Our personal automobile and homeowners insurance have been handled by Ten Eyck for many years now. They do an excellent job of servicing our business and making certain our coverages are comprehensive and up to date. We recently purchased a Camper Trailer, and Lorrie did an awesome job of securing us with several options of how to best cover and at great pricing. She was very responsive and a pleasure to deal with.
Richard C. L., Ballston Spa, NY
We have been clients of Ten Eyck Group for a number of years, servicing both our business and personal needs. Jayne Giannini has treated us with professionalism and is responsive to our every need. She has been particularly helpful regarding our move to South Carolina, and feel fortunate to be able to continue our relationship with Ten Eyck Group.
Don D., Fort Mill, SC
Immediate personalized, expert, and practical help with professional liability insurance and a range of other business concerns. I consider my relationship with Ten Eych Group to be a significant business asset.
Gary M., Slingerlands, NY
I was extremely impressed with the great service and help that Lorrie Mickle provided to me recently! I purchased a new boat and she was able to provide me with a very comprehensive package of coverage at a great rate. She explained everything and had it all ready to go right away so that I could enjoy the last few weeks of the season on the water! I highly recommend Lorrie and Ten Eyck Group!
Marc, Glenmont, NY
We would like to thank The Ten Eyck Group for their sponsorship in our annual golf outing for the second consecutive year. Our golf outing sponsors enable us to purchase new items for our football and cheer program. Thank you Ten Eyck for your continued support!
Rotterdam Pop Warner, Schenectady, NY
I must say, with the purchase of a new home, things can be quite stressful....but not when it came to switching my insurance policy. Jayne was exceptional from the moment I contacted her until her follow-up with our new home purchase. She was available any and every time I called or emailed, no matter what! Her professionalism and friendliness made her such a pleasure to work with. I highly recommend Jayne within the Ten Eyck Group!
Kristen, Melrose, NY
Over 10 years ago, my future wife and I, having just moved to the area for employment, walked into the Ten Eyck office to get a small renters policy on our first apartment. Today, we go to them for all of our family's insurance needs for anything not handled by our employers. We could not be happier with their level of service, and our current agent, Jayne, does an outstanding job. We have stayed with them through several moves back and forth across the state, and I have no doubt we will be lifelong customers.
Brian C., South Glens Falls, NY
Everyone at TenEyck always goes above and beyond to assist in any way possible. Zak Fluster has been a huge help and is always professional,knowledgeable and responds right away to any questions I might have. I enjoy working with everyone at the Ten Eyck Group and appreciate all they do!
Ashley C., Guilderland, NY
We have been clients of Ten Eyck for years and have always received exemplary service and advice. Charlie, Cheryl, April, Nancy and ALL the staff are careful, caring and extremely helpful. they are true professionals and our partners in many critical ways.
William D., Troy, NY
This agency goes above and beyond for their clients every day and in every situation. Their courteous, dependable and efficient staff make the insurance process a breeze!
Amy M., Troy, NY
Always very professional and "reachable" which is extremely important. Up to date on everything that is new and current in the Insurance business and how in applies to me and my family.
Greg P., Slingerlands, , NY
Always professional and a pleasure to work with, The Ten Eyck Group provides options that fit business needs and limit exposure to potential areas of concern in our industry. Their knowledge aids in making good business decisions, and they promptly respond until we are satisfied with the direction we are headed.
Jason P., Albany, NY
Everyone at TenEyeck goes above and beyond to help! Most recently, Nancy was helpful when I needed to submit a homeowners claim. She was proactive about following up with me to make sure the insurance company had contacted me. I've also had great experiences with other reps who have promptly answered questions about my car insurance and looked into questions I had about my escrow account. Everyone is easily accessible and quick with their response times. Nothing but good things to say!
Shannon, Guilderland, NY
Our Company as well as our personal assets are insured by Ten Eyck and have been for more than 16 years, and our experience has been very, very, positive thanks to Charlie, Cheryl, Lisa and the rest of their high quality team.
Dave B., Albany, NY
Everyone at Ten Eyck is always courteous and very helpful. I always feel that I am a priority. Jayne has been very helpful in setting up auto and renter's insurance for our son. No matter how labor-intensive the matter is, Jayne is so prompt and always follows up to tell me exactly what's going on. I've been a customer for more than a decade and remain very satisfied.
Maggie M., Delmar, NY
I have been a client with the Ten Eyck Group for over 15 years. They are amazing. I have never been treated so nicely by a group of people. Everyone I have ever dealt with in the agency has been outstanding. They are a FULL SERVICE agency. They genuinely care for their clients and either take care of whatever issues arise or they assist you through the whole process EVERY DAY. Thank you Lisa and Nancy for all your help and support.
Stacy D, Altamont, NY
From the day Ms. Jeram opened my claim, she was helpful, organized, thorough and always available if I needed help with issues that arose. She contacted me on a regular basis to assess the status of the work; advocate for me when needed and made sure the claim was followed through until the end. It is obvious that Ms.Jeram is committed to quality customer care, dedication to service, but above all she strives for excellence in all aspects of her profession. She is just one of the many fantastic professionals that I have had the pleasure of assisting me over the past 20 years at Ten Eyck!
Marni, Delmar, NY
We have been a client with Ten Eyck for probably more than twenty years. What I have appreciated most is the continuity the agency has with its staff. I appreciate being able to call and speak with the same person . We worked with Amy Foster for years and years, and yet when there was a transition , our new agent contacted us to introduce herself (Jayne Giannini) and to discuss our insurance needs. Both individuals are extremely professional, well informed and responsive to questions and phone calls. It has been my pleasure to work with them and with Ten Eyck over the years as we have continually adjusted our insurance products to meet our changing needs. Our agent(s) have always been there to help us with the process, and, we greatly appreciate that help.
Maryellen - Watervliet
Maryellen E., Watervliet, NY
I've been a client for only a year and switching to Ten Eyck was the best thing I could have done for my business and personal coverage! Charlie, Lisa, Ann Marie and the entire group jumps to help when I call or email them! I've been in business for over 30 years so I know good service and these folks provide GREAT service 110% of the time! I sure would like to meet Flo though...
Mark, Latham, NY
I have been a customer for going on 10 years with TenEycke insurance.They have always treated me with professsionalism ,speed and cortesy throughout the insurance process.They truely work for YOU. I wouldn't waste my time looking for anyone else.
Cliff W., Clifton Park, NY
I have been working with Micheal Wright for 10 years now and I couldn't be happier with how easy it has been to navigate through the red tape of health insurance. Michael has always been prompt and efficient whenever I have needed to make changes or get more info on my business or personal health insurance needs. I would highly recommend Michael Wright to anyone for both business or personal insurance. Thank you Michael for all your hard work.
Orson K., Saratoga Springs, NY
The folks at Ten Eyck are great. No call center to parts unknown.!! You reach someone who follows your case and gets back to you promptly. Yes, you might find cheaper coverage somewhere else, but when you have a claim and need action, the staff at Ten Eyck has you covered - the service is outstanding and well worth it. Excellent outfit and I am pleased to recommend them all the time.
Mark Eggers, Albany, NY
I have been a client of Ten Eyck Group for more than 20 years. I have always received outstanding service and trusted information. More importantly, the many talented and friendly people at Ten Eyck have been there for my family when we needed them most. I cannot thank them enough for their outstanding service and commitment to their customers.
Cindy C., Albany, NY
I have been a client of the Ten Eyck Group for more than 40 years. I have always experienced excellent service from the various agents I have worked with through the years. I highly recommend the Ten Eyck Group and New York Central Mutual!
Deirdre D., East Greenbush, NY
We’ve been very satisfied clients of the Ten Eyck agency for many years. Fortunately, we hadn’t had to make a claim for most of those years. But a few years back, an ice storm sent a branch through our roof. It was great to hear the estimators and contractors who arrived immediately to tell us that we were fortunate we had Ten Eyck and Kemper. They were both great companies to deal with. The claim was settled quickly and fairly. And about two years ago, our Ten Eyck agent contacted us to tell us she had taken the initiative to review our home and auto policy and restructured it in a way that increased coverage and saved us hundreds of dollars.
Paul and Donna Castellani
Paul and Donna C., Delmar, NY
I want to sincerely thank all of you for the excellent work in obtaining the insurance coverage for our business.This coverage is a critical part of our operations and the outstanding efforts you gave as well as the quick turn around time were impressive. There was a significant amount of research in finding these policies and I am very pleased in the savings and coverage you have secured for our Company.
This all helps us to establish a good solid foundation for our business and with your help, I am confident in our success.
Carolyn B., Keeseville, NY
I've used Ten Eyck for many years and have always been pleased with the incredible service. The addition of Jane Giannini to your staff and having an agent on the island is a good move. Keep up the good work!FMA5M
antoine butelli, Sayville, NY
I would like to thank Kristi & Lorrie for their knowledge and the friendly service provided on the handling of my renewal coverage. Great Job!
Barb H., West Sand Lake, NY
We were referred to Zak Fluster when we were expanding our business in 2014. Zak was a pleasure to work with and did a great job making the very complicated process as stress-free as possible. He is always accessible and solves any issues we have promptly and professionally. We definitely feel as if we are his first priority. Highly recommended!
Brueckner CNC Services, Queensbury, NY
We have had the pleasure of working with Michael Wright -- and now the Ten Eyck Group for our company health insurance plans for several years. We now have the additional pleasure of interacting with Lisa Herrgesell. Both Mike and Lisa are extremely knowledgeable, consistently attentive and pleasantly responsive to our needs. We feel very fortunate to be dealing with such professionals who make our needs seem like their number one priority! Thank you....
Dolores B., Malta, NY
We are new customers to Ten Eyck, and based on the superior customer service provided and competitive products, we will be long time customers! Jeremie, Sandra, and Ann Marie are wonderful to work with. Looking forward to building the business and insuring more buses through Ten Eyck!
Debra A. - ICE CREAM EMERGENCY!, Oxford, CT
Our family has used The Ten Eyck Group for more than 25 years. The group is wonderful! ...very responsive, always looking for the best coverage at the best price and there when you need them!
Stana I., Cambridge, NY
Thanks Jayne Giannini for all your help. You have saved my family several hundred dollars and now we can go on vacation this year! You were Informative and very professional. I highly reccomend the Ten Eyck Group!
Lisa B., East Meadow, NY
The team at Ten Eyck provides the best customer service available. They are always available, incredibly knowledgeable, and extremely pleasant to work with. We use them for all of our company insurance needs.
Lyndsay B., Palatine Bridge, NY
We recently transferred our policy to Ten Eyck Group - thanks to Jayne Giannini we saved several hundreds of dollars on our policy!! She is very professional and knowledgeable!!
Stacie, N. Massapequa, NY
Cannot recommend this company highly enough. They took all my old policies, bundled them up together, saved me some money, made my insurance materially less convoluted and straight forward. They are very communicative, can't do enough for you, very 'Can Do' in Summary.
I have no hesitation in recommending them online as I have to my friends
Andrew and Barbara P., Scarsdale, NY
We recently had the opportunity to redo our car and homeowners insurance. We were very pleased with the service and the efficient, professional attention we received from the Ten Eyck Group as well as the complete explanation of coverage. The transaction took place very smoothly. We would definitely recommend Ten Eyck Group to anyone for insurance.
Joan & Bill S., NY
I am a new policy holder with the Ten Eyck group, and i am extremely happy with the service and the rates that I received. I had the pleasure of working with Jane Giannini. Jane was easy to talk with and she was able to answer all my questions and was both helpful and knowledgable. Jane was truly looking out for my best interest. I am an extremely satisfied customer and would highly recommend Ten Eyck group and Jane Giannini to to friends and family. A+++
Charles M., Huntington, NY
I've used Micheal Wright and now the Ten Eyck Group for a number of years for several insurance products. They are knowledgeable, helpful and always willing to assist us! The attention to our group has been wonderful and we have been very happy with the quality of services that they have provided us with.
Charlotte K., Troy, NY
We have been with Ten Eyck Group for many years and have always been impressed with their great Customer Service. Anything I have needed, they are right on it! Very professional and helpful. Jayne Giannini just researched our policy without prompting and saved us about $1000 a year! They are a great group! :)
John A., Latham, NY
I've used Ten Eyck Group for years and I don't know what's better their unparalleled customer service or their great rates. With the assistance of Jayne Cawley Giannini I am able to get all my questions answered and I always leave the conversation with a smile and satisfaction. A++ in my book
Robert K., Wantagh, NY
I have used the Ten Eyck Group Insurance for approximately 20 years. Amy Foster and Jayne Giannini are wonderful Insurance Agents. They go above and beyond and search for the best quotes to suit one's needs. I would highly recommend the Ten Eyck Group for all of your insurance needs!
Christine C., Schenectady, NY
Our company has used the Ten Eyck Group for more than 15 years, and the reason we trust the Ten Eyck Group with our company's Health Insurance is the same reason I personally trust them whit my Homeowner's and auto policies as well: namely the team at Ten Eyck, actually work for you, the client, and do a great job of it, saving us and me, personally, thousaads of dollars in premium cost, while at he same time, placing our business with the top insurance carriers in the country and no compromise in the quality of coverage.
Dave B., Albany, NY
Ten Eyck Group has been extremely helpful and knowledgable with any and all questions. They are responsive and have mine and my familes best interest in their forefront when assisting us with insurance related decisions
Bill S., Cohoes, NY
We have the great pleasure working the knowledgeable, friendly and I must add patient professional staff at the TenEyck Insurance Group for a number of years. Their expertise and focus of your insurance needs with the consideration on price is
outstanding. We consider ourselves very fortunate to having such dedicated people working with us. You aren't "just a name" at the TenEyck Group, you are a very important person to them whose needs, no matter how large or small, are handled with total comittment for a satisfying result. Very impressed.
Diane B., Albany, NY
Ten Eyck Group is the very best!!! Their customer service is second to none. The staff is very knowledgeable and is always on hand to give you the best advice for your insurance needs, also always looking out for you to get you the best rates available. My rep is Lisa Pouchak, and she is efficient, extremely knowledgeable and very passionate about her job. I would recommend the Ten Eyck Group to anyone who wants a first class agency.
Sandy M., Cohoes, NY
Ten Eyck Group is wonderful , knowledgeable, prompt as my rep Jayne is. I have home/car insurance ....I fell in love at first quote!
Deirdre, Babylon, NY
As a first time home owner, the process was a little daunting! Jeremie Latremore made getting the best insurance for my new home the easiest part of the process, he even found a better rate for my auto insurance without me asking. Jeremie's hard work and dedication gives me one less thing to think about at the end if the day!
Kelsey S., Lake Placid, NY
Jeremie Latremore recently quoted and sold us a landlord policy. He was very professional and knowledgable. I have been with many companies over the years and was impressed by Jeremie. I have started to recommend him to all my friends and co workers. He does an excellent job and follows through with what he says .
Peter L., Chazy , NY
Ten Eyck Group
received a rating of 5.0
out of 5
based on 218
reviews on IWantInsurance.com.